1. Which products can be returned?

The buyer has no right to return the following goods:

  1. High quality goods such as food products, including food supplements;
  2. Goods that the Buyer has used, damaged them, damaged their packaging, or due to other actions taken by the Buyer, the goods have lost their marketable appearance, as well as goods that are not fully assembled (for example, specific parts of the goods are lost, there are no instructions for use, etc.);
  3. Other goods that the Seller has the right to refuse to accept in accordance with the applicable legal acts.

The goods are considered to be of high quality if the expiry date of the goods has not expired, the goods do not contain ingredients prohibited by legislation, the consistency or other essential characteristics of the goods have not changed due to improper storage conditions before the goods are handed over to the Buyer, the goods are not mechanically damaged, their packaging is not damaged or there are no other goods quality defects.

2. In order to exercise the right to return the goods, the Buyer must accept the rules of the Online Store and valid legal acts:

  1. No later than within 14 (fourteen) days from the day of handing over the goods to the Buyer, inform the Seller of the contract cancellation at his e-mail address info@divari.lt, by filling out the contract cancellation form;
  2. No later than within 14 (fourteen) days from the date of the Seller’s notification of the withdrawal from the contract, as provided for in 7.3.1 of the Online Store Rules. point 7.7 of the Online Store Rules to transfer the goods to the Seller. in the manner provided for in point

Quality goods to be returned or exchanged must be undamaged and in their original appearance (labels not removed or damaged, protective films not torn off, etc.) and cannot be used. The product must be returned in its original packaging, in the same set as the Buyer received. If the product is not complete, is damaged, untidy or not properly packed, the Seller has the right not to accept the product, not to exchange it and not to return the money paid by the Buyer for the product.

3. Where to return the goods?

  1. If you collected the goods from a post office or the goods were delivered to you by courier, they can be returned by courier to the address: Senamiescio st. 102, Panevėžys, 35101.
  2. It is not possible to return goods through a postal machine
  3. If you wish to return the goods by mail, please contact us at the email address info@divari.lt.

4. How to return goods?

  1. When returning goods purchased in the online store www.divari.lt, we will ask you to inform us about this in writing at the e-mail address info@divari.lt within 14 (fourteen) days at the latest.
  2. After confirmation of the request, please return the goods to the address: Senamiescio st. within 14 (fourteen) days at the latest. 102, Panevėžys, 35101.

5. When will the paid money be returned?

  1. The amount paid for the goods is returned within 10 days from the day the goods are returned to the bank account specified by the customer.
  2. If the purchased goods were paid through the electronic banking system or by a bank transfer, the amount paid for the goods is returned within 10 days from the day the goods are returned to the payer’s bank account.